Clarence residents
Clarence residents benefit from complete home support from dedicated professionals. This is quickly accessible through our telephone support hotline or by fast-response email. We provide guaranteed security, peace of mind and pride in your own home.
We aim to build long-term relationships with our residents, mirroring the customer service standards of a housing trust. We provide residents with useful information and services.
Clarence residents also benefit from:
- Complete confidentiality. Clarence will not pass on your information to any other company for marketing or promotional purposes. We will ensure your information is accurate and up to date and will keep it only as long as necessary. We may pass on contact details to service providers such as plumbers and electricians to assist you but we will always ask you first.
- Resident feedback scheme so that you can tell us what you like and what you think we need to improve on.
- Regular fire and gas safety checks, free of charge to you.
- Equality Clarence is committed to equality. We will ensure that all opportunities for participation are fair, inclusive and accessible to all of our residents.
- Planned maintenance. We believe in working with residents to keep homes in tip top condition. We regularly carry out planned maintenance to prevent problems occurring – but if they do we ensure it is easy to report them and we are always quick to respond.
- Easy payment terms. We make it easy for you to pay your rent – by standing order, online, or if applicable by housing benefit being paid direct to us.
- Consultation with you before making any changes in housing management, maintenance or care.
- Advice on reducing your household bills and reducing your carbon footprint.
For more information please call 0800 xxx xxx or email info@clarence.co.uk